At Tripexpert.ai, we take the privacy of our users very seriously. Therefore, this Privacy Policy explains how C-Group Global Inc, in and through the service TripExpert.ai, collects, stores, processes, discloses, and transmits personal information. By using our site, you consent to the practices described in this policy.

1. Identification of Data Controller

Identification: C-Group Global Inc
Postal Address: Intershore Chambers, Road Town Tortola, British Virgin Islands
Contact Email: [email protected]

2. Data We Collect

Personal Information: We collect data that you provide us, including but not limited to:

• Contact Data: Email addresses and phone numbers.
• User Data: Name, addresses, identification numbers, and photos.
• Usage Data: Information related to how you use the services, your browser type, IP address, and your activities on our website.
• Information That Does Not Directly Identify You: Aggregated data, such as zip codes, demographic data, and general usage data.
• Other Information: Any information that you give us voluntarily by using our services or products, including feedback, questions, and any other communications.

3. How We Collect Your Data

We will use this for processing transactions, providing you with our service improvement services, delivering services to you, and communicating with you. We would use information for security purposes in the provision of our services and for the protection of our users against unauthorized access, including the protection of data integrity. This would let us know users, improve products, and send information about new products and services. Legality—this is for any legal obligation and enforcement of the service terms. User experience calls for personalization that corresponds with your preferences, thus helping to allow website functionality.

4. Legal Basis for the Processing

• Consent: By providing your data, you consent to its processing under the terms of this policy.
• Contractual Necessity: Processing under contractual necessity is necessary for performing our services.
• Legal Obligation: Processing is necessary for compliance with legal obligations.
• Legitimate Interest: Processing is necessary for security notice, marketing, and service improvement.

5. Sharing and Transfer of Data

• Third-Party Service Providers: We share information with third-party service providers that host or analyze the data provided. They are under obligation to take due care of the confidentiality and security of your information.
• Legal Obligations: We may disclose your information as required by applicable laws, including in response to a subpoena, court order, or other legal process and to cooperate with a government proceeding. We also reserve the right to share information when reasonably necessary to protect our rights, property, or safety or the rights or safety of our employees, users, or others.
• Business Transfers: Your data may be transferred to any new entity in the case of a merger, acquisition, or sale of all or part of the business. In each case of a change in ownership or control of your personal information, we will inform you.
• Affiliates and Partners: We may disclose your information to our affiliates and partners for internal purposes consistent with this privacy policy. This includes sharing information for administrative, corporate, and marketing purposes.
• Aggregated Information: This information may be shared with third parties for research, analytics, and similar purposes. It doesn’t personally identify you.

6. User Rights

You will have a right to access and rectify your personal information. One can rectify inaccuracies if any.

• Data Portability: You have the right to receive a copy of your data in structured, frequently used, and machine-readable form and to transmit this data to another data controller.
• Erasure and Restriction: Under certain circumstances, you have the right to obtain the erasure of your personal data or the restriction of processing, as stated under certain conditions, for instance, where your data is no longer required for purposes for which it was collected or processing that is not lawful or contested.
• Right to Object: You have the right to object, in principle, at all times and free of charge, to the processing of your data based on the controller’s legitimate interests, except where those interests have been overridden by your interests, rights, or freedoms.
• Right to Withdraw: You shall have the right to withdraw your consent to process personal data at any time. Withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Complain: In case you believe that your right to data protection has been breached, you may submit the respective complaint to the supervisory authority.

7. Data Security

We ensure that technical, physical, and administrative measures are implemented to prevent unauthorized persons from accessing your information and against its unauthorized modification and loss. This includes the following:

• Encryption: Protection of data with a cryptographic protocol in transit.
• Access Controls: Personal data access should be available only to trained employees and their nominated deputies.
• Data Integrity: It is the accuracy and reliability of the record of the information we maintain.
• Regular Security Audits and Risk Assessment: These include periodic security audits and risk assessment.

8. Cookies and Tracking Technologies

Cookies: We use cookies and similar technologies to provide a better user experience, serve you better content and ads, and learn from you how our services are being used. Cookies are small text files that many websites place on your hard drive or handheld device when you visit them.

Categories of Cookies:

• Essential Cookies: Such cookies are necessary for the use of our website.
• Performance Cookies: Collect information about how people use our website to enhance its performance.
• Functional Cookies: When you visit our site the next time, these cookies will remember your tastes, and do the personal touch.
• Targeting Cookies: These cookies record users’ browsing history to enable targeting, that is, the advertisements will focus on you.

How to Control Cookies: You can do this through your Internet browser settings. However, if you turn off cookies, there may be issues in our website operation.

9. Data Retention

We will only retain your personal data for as long as necessary for the purposes for which such data are collected within this policy or as may be required by law. We carry out periodic review of items we are not keeping and securely erase them.

Retention Period: The periods vary depending on the particular type of data and the reasons for processing the data. For instance,

• User Account Data: Held as long as you will have an account with us.
• Transaction Data: For as long as we might need it to account for our taxes.
• Marketing Data: Until you revoke your consent of our use of the marketing data we collect.

10. International Data Transfers

Cross-border Data Transfers: Your information might be transferred to, and kept on, computers situated outside of your state, province, country, or other governmental jurisdiction where the data protection laws are different than those of your jurisdiction. We will take all needed steps reasonably to ensure that your data is treated security-wise and in line with the provisions set forth in this Policy.

• EU-US Privacy Shield: We process the information we receive from the European Union through EU-US Privacy Shield when transferring it to the United States. This is to confirm that we deal with your information according to the requirements laid down by the EU while processing it.
• Standard Contractual Clauses: In the case of countries for which no adequacy decisions have been taken, we make use of standard contractual clauses approved by the European Commission in order to create appropriate safeguards.

11. Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any website you visit.

12. Children’s Privacy

We do not offer services to, and do not target or collect personal data of children below the age of 13. In a situation where we find out that we have inadvertently collected personal data of a child, then we shall use all means available to remove such personal data as soon as possible.

13. Profiling and Automated Decision-Making

• Profiling: We will not use profiling—that is, any automated processing of personal data used to evaluate certain personal aspects of a natural person, mainly for analyzing or predicting the aspects relating to, for instance, performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location, or movements—with the aim to adapt our offers and communication.
• Automated Decision Making: Sometimes we use automated processes of decision making. You have the right to request human intervention, express your view and contest the decisions based on the automatic processing.

14. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, services or applicable law. We will indicate material updates on our website or through another indicated method. The updates will become effective on the date that we mark.

15. Applicable Law and Disputes

This Privacy Policy will be governed and constructed in accordance with the laws of BVI. Any dispute arising out of or in connection with this Privacy Policy must be submitted exclusively to the courts of BVI.

16. Contact Us

You can find any additional information or wish to raise a concern about such matters at [email protected].

Last Updated: July 6, 2024